Another great tool I found with PortableApps.com.
TeamViewer (http://www.teamviewer.com/) This tool is free with non-commerical use. Like most IT professionals, you are one of the family chosen PC support specialist. This tool will allow you to quickly connect to a end user’s computer without guiding them through the process of turning on RDP. (If their version of Windows even have it. Most copies do not.)
I will be adding this tool to my resource page.
Happy Holidays! Tony Maddin